Simple things that make an impression

It’s interesting what you notice when you are out eating or having a drink with friends or at Disneyland with the family. I took my kids to Disneyland for the first time last week. I have always heard that it was expensive once you start adding up admission, food, and extras for the kids. But I learned that the legend is true in that Disney are masters of being able to take all your money and still leaving you satisfied.

There are 4 of us and we were there for 2 days and we got the park hopper option so that my son could go to Cars Land. My son is under 3 so he was free, but it still wound up being around $650 just to get into the park for the 2 days. So I had a little sticker shock. We had a great time, the kids loved it. We went on a bunch of rides, met a ton of the characters, and ate a lot of popcorn, cotton candy, and ice cream. Oh and who can forget waiting in line, but we did take advantage of the fast pass a few times.

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The first day we started out on later side so that we could stay late for the parade and the fireworks. They put on an excellent show. I would love to talk to someone about how technology has helped them with both of those displays. With all the LED lights and screens the parade was top notch. I would also love to know what their fireworks tab is every night as they seemed to go on forever. During the Frozen song they had snow falling. Real snow in southern California in June. A very nice touch and everyone was blown away. My daughter looked at me with wide eyes and said “Elsa’s real! She made it snow”.

But with all that amazing stuff and more that happened over the course of 2 days there was something very simple that blew my mind and set them apart from any other amusement park I’ve ever been to, the spotless trash cans. Now I know that Disney is king of the amusement park hill, but the cleanliness of the park was very impressive. Not once did I ever go to throw something away and was petrified to push in the flap on the trash can to throw my garbage out. I never even saw a dirty one. Any other time in those situations whether it’s an amusement park, ballgame, or even some restaurants; there’s ice cream, soda, or nacho cheese running down the front, side and back. Trash is usually overflowing so you can’t even fit another napkin.

Disney obviously put a lot of focus and emphasis on cleanliness and I imagine it pays dividends for them day in and day out. I can guarantee that I was not the only person that day that noticed it and raved about to everyone that they talked to for the next couple of weeks. It’s those simple things that can be easily overlooked and pushed down the priority list that can make a huge impression on your guests.

With all that being said we left feeling very satisfied with the value we received for our money. So it is true that Disney are masters at getting you to part with your money happily.

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