Every Business Has Issues

There is one common denominator between all multi-location operators. Every restaurant company has identified an issue that is bugging them, that is costing them customer satisfaction, sales, profits, or all three. Every successful restaurant company is always focusing resources to address these issues as they identify them.  One of the most interesting things that I’ve …

Operations Data & Speed of Service

Operations data are the data points that are generated every meal period in a restaurant that directly affect sales and profitability.  Let’s break it down: Marketing activities remind your customers that you still exist.  People come in to eat at your restaurant.  You serve them food (operations) They pay and leave either happy or sad, …

Employee & Customer Temperature Checks will Make Restaurants Safer but could also increase Discrimination Claim Risk

The FDA has stated that it would like restaurants to Pre-Screen Employees by taking their temperatures and asking them questions about their potential exposure to COVID-19. For more info check out our blog: The FDA Has Stated that you Should Take Employee Temperatures Before Their Shift California has starting releasing guidance on new required procedures …