We recently had a job opening on our implementation team. This is the team that helps on-board new clients and configures their platform so when we turn it over to them, they can get started immediately. It’s a great job with good benefits and the ability to work from home. It’s a great entry level …
Tommy Yionoulis
I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.
Checklists Make Experts Better and Bad Employees Passable
Atul Gawande in his TED talk stated “Checklists make experts better.” I added and make bad employees passable. My buddy trains retail employees on how to sell and use Fitbits. He was recently at a major big box retailer talking to some employees about their products and conducting some training. One employee wasn’t paying attention …
The Big Brother Conundrum
One thing we see over and over again when we are talking to people about purchasing the OpsAnalitica Platform is the Big Brother Conundrum. These prospects want to become Big Brother without appearing to be Big Brother? They whole heartedly from every fiber of their being want to be Big Brother. They want perfection from …
Working ON Your Business Vs. Working IN Your Business
I was speaking with my neighbor the other day about the OpsAnalitica Platform. He owns a few different businesses including about 1000 storage units. He has on several occasions has asked me to use OpsAnalitica to help him manage his storage unit team. He saw me and he was like “I know, I know, I …
The Training Conundrum
The Training Conundrum is when an organization launches a new system or program to their employees. They do everything right but they get horrible adoption because they aren’t able to hold their teams accountable to using the new system. They determine, incorrectly, that the reason the system rollout failed is because we didn’t answer every …
What is the Difference between a Suggestion and a System? Accountability!
A lot of managers are frustrated that their teams and their employees aren’t performing to the level that they expect. We’ve all been there, we ask our teams to do stuff, we train them on how to do it, we explain the why behind it, we even give them a due date. Then it doesn’t …
Interview With Michael Attias – Founder Of CaterZen
In this episode we interview Michael Attias Founder of CaterZen. What I really enjoyed about this interview was hearing about how CaterZen evolved and how it is helping their customers do better and sell more catering. To learn more – Click Here: www.caterzen.com/
Interview With Chad Horn – Co – Founder Devour – Bringing The Blockchain To Restaurants
In this episode we interview Chad Horn – Co-founder of Devour. What I really enjoyed about this interview was learning about the blockchain, crypto currency, and NFT’s. How Devour is bringing the blockchain to the hospitality business. To learn more – Click Here: devourtoken.com
Interview With Michael Liu – Exec VP Of Ops for Just Kitchen
In this episode we interview Michael Liu – Exec VP Of Ops for Just Kitchen. What I really enjoyed about this interview was hearing about the explosive growth that Just Kitchen has achieved in just 18 months. To learn more – Click Here: invest.justkitchen.com
Double Checks Save Customer Satisfaction
Checklists are easy to use and the most effective tool that we humans have ever invented for making complex things easier and making work scalable. When most people think of checklists they primarily think of Pre-Checklists because they are the most common form of checklists. The reality is, that there are different types of checklists …