So you are collecting operations data every day, probably every shift, but what are you doing with it? If you are like most operators you are filing it in a drawer in the GM’s office never to be seen again. But what a waste of time and data. Why go through the exercise if nobody …
cleanliness
Essentials of a SMART Pre-shift Inspection
Baselines are covered first. The SMART Pre-Shift Inspection Protocol captures data that is essential to operations and inspections (fridge temps, food temps, locations of sanitizing buckets…everything you need for CYA moments and health inspections). But the SMART Pre-Shift Inspection Protocol also collects the seemingly extraneous data that could be far more telling than the fact …
“Moneyball approach ” to managing multi-location restaurants
The question is: Which data? What things should our “Moneyball scouts ” be looking at? That’s where SMART Pre-Shift Inspection Protocols come into play. With the SMART Pre-Shift Inspection Protocol, you can leverage your workforce to collect data, which will let you draw correlations between operations, sales, and costs. That will help you determine your shortest path to …
Simple things that make an impression
It’s interesting what you notice when you are out eating or having a drink with friends or at Disneyland with the family. I took my kids to Disneyland for the first time last week. I have always heard that it was expensive once you start adding up admission, food, and extras for the kids. But …
Operations, Data, & Reporting in Restaurants Part III
Thank you for following this blog series on restaurant operations, data, and reporting. In Tuesday’s post, we discussed BOH data collection and what items you could be tracking that could help you improve operations and run more profitable businesses. To read Tuesday’s post click here. One last thought on BOH operations data collection. A lot …