This is a great interview with Alex Curley, COO of Palacios Murphy. We talk about the pandemic, opening restaurants and hotels right now, and Alex has one of the best War Stories of the series, bar none. To learn more about Palacios Murphy, click here: www.palaciosmurphy.com Listen to the interview below or subscribe to the OrderUp …
restaurant operations process
An Easy Way to Solve a Speed of Service Issue
Today we’re going to look at 2 drastically different ways to approach a speed of service issue: You can rely on hope, but we all know hope is not a strategy. You can use real-time data to identify and remediate issues before they affect speed of service. Number 1 will work sometimes because, as they …
Area/District Managers Should Stop Visiting Restaurants During the COVID-19 Crisis
I’m writing this in early April of 2020 and I’m setting the stage of the current environment so readers of this blog in the future will understand the situation here in the US at this time. 2/3 + of the US is on mandatory social distancing, stay at home isolation through 4/30/20, restaurants are only …
OrderUp: Murk Maddock Interview
In this episode of the OrderUp Show Tommy sits down with Murk Maddock, an ops services guru,. They discuss Murk’s career and his thoughts on the state of the restaurant industry today. He’s a very interesting person take a listen below.
The Tight Labor Market is Causing Some Restaurant Managers to Make Poor Short-term Decisions
This is one of the most robust labor markets in the last 50 years. Typically low unemployment in the overall economy is bad for the restaurant industry because of our lower base pay and how demanding restaurant jobs are. Restaurant turnover is at 100%. Look at these restaurant labor stats from the 7 Shifts Blog …
It’s the little things
I’ve been very blessed in all aspects of my life, one of the biggest blessings I’ve received is that I’ve traveled and I’ve stayed at some of the best hotels, resorts, and sailed on the nicest cruise ships in the world. This last weekend, my wife got us a room at the new Gaylord of …