I caught an article on Hospitality Technology talking about restaurants using data to make hiring decisions. The article, Hiring Seasonal Millennials: How Restaurants Can Rely on Big Data to Build a Better Workforce, suggests rather than the traditional hiring methods of scanning resumes and gut instinct that restaurant managers should look to data to take the …
restaurant operations
The Restaurant Industry Warned You – Look at What is Happening in Seattle
Fox news just published an article about some of the unintended consequences that are showing up in Seattle because of their new minimum wage law. To read the full article click here. Here are the points that I found most interesting: People are asking their bosses for fewer hours so they can make less and …
Operations Data Use Cases Finale
In yesterday’s post, Operations Data Use Cases. We discussed two Ops Data use cases and how Ops Data could be used to make better decisions, drive better operations, and run more profitable restaurants. In Today’s blog post, we are going to discuss one more use case and draw some conclusions. Line Pars Do you check that your …
Operations Data Use Cases
In yesterday’s post, What is Operations Data. We discussed the importance of Operations Data (Ops Data) and how it could be used to make better decisions, drive better operations, and run more profitable restaurants. In Today’s blog post, we are going to discuss more Ops Data use cases. Is your manager any good? The GM of a …
What is Operations Data?
Since we started OpsAnalitica we have been talking about Operations Data(Ops Data) and how powerful it is and it dawned on me last week that we haven’t taken the time to define Operations Data for our readers. This is an oversight on our part but one that I hope to correct in this week’s blogs. Here …
The Importance of Line Checks
I recently stumbled upon a great blog post written by George Barton entitled: “Line Checks: Why So Important?”. To view the original post on Nightclub.com click here. Here are the points he makes that I felt were top notch. All scheduled managers during all shifts should participate in conducting line checks. This is an on-going …
The Customer Experience & Mobile Apps
I saw an article on the Missouri Restaurant Association website where SmartBrief talked to Maya Mikhailov, chief marketing officer of GPShopper. She brings up some great points around restaurants and retailers using data and apps to interact with customers. Data is being used all over the business to help influence decisions and drive sales. Here are some …
How do you use your operations data?
So you are collecting operations data every day, probably every shift, but what are you doing with it? If you are like most operators you are filing it in a drawer in the GM’s office never to be seen again. But what a waste of time and data. Why go through the exercise if nobody …
Yelp responds to critics
On May 22, 2015 we wrapped up a blog series on Yelp. Click here to read the wrap up post. As a Yelp user I recently conducted a search for a restaurant in West Palm Beach and I saw this new message, starting with “Your trust….”, from Yelp right below Recommended Reviews. I clicked on …
Essentials of a SMART Pre-shift Inspection
Baselines are covered first. The SMART Pre-Shift Inspection Protocol captures data that is essential to operations and inspections (fridge temps, food temps, locations of sanitizing buckets…everything you need for CYA moments and health inspections). But the SMART Pre-Shift Inspection Protocol also collects the seemingly extraneous data that could be far more telling than the fact …