Tommy talks to Taylor Bell of Riot Hospitality Group about the state of the industry today and going forward. How they have managed through the pandemic and more. Check it out below or subscribe through your favorite podcast app.
restaurant technology
How to fix Subway
In this two part series of the OrderUp Show Tommy walks us through the rise and fall of the largest sandwich chain in the world. He also gives his thoughts on what he would do to save the chain. He’s got experience in this area as he was involved with a very similar situation in …
Ops Mgt Systems Could be as Transformative as POS Systems to the Restaurant Industry
One of the most transformative changes in the history of the restaurant industry was the invention of the POS System. Replacing the siloed cash register and giving brands real-time access to sales data did more to drive multi-unit operation expansion than any other technology. Prior to wide adoption of POS systems restaurants had only changed …
Intelligent Checklists: What are they and why you should care
Basically, when you can’t intelligently customize your checklist to your locations, you pay more money for worse execution and mediocre data. Before you dismiss this as just pennies of cost. The average restaurant management team is supposed to be completing about 2 to 2.5 hours of managerial, food safety, and restaurant readiness checklists per day. …
Using Daily Checklists on the OpsAnaltiica Platform as Field Team Force Multiplier
The traditional field structure in multi-unit restaurant organizations starts at the restaurant level and goes to an Area Mgr or Director, eventually rolling up to a VP of Ops and COO. For bigger organizations, there is obviously going to be more layers of management between the store and top people. The person with the hardest …
Podcast – Interview with Adam Frager, Restaurateur/Entrepreneur
In this episode of, OrderUp – The Restaurant Ops Podcast, Erik sits down with Adam Frager a St. Louis restaurateur and entrepreneur. Adam is one of the founders/owners of Blood & Sand and Death In The Afternoon, both amazing restaurants here in St. Louis. He is also a founder of Brigade Society POS that was born out …
87% of Restaurants Surveyed Plan to Invest in Restaurant Tech to Improve Operations
Great blog post from eMarketer, to see the complete article click on the title – Restaurants Invest in Technology to Improve Overall Efficiency.  “Most US restaurant IT decision-makers plan to invest in technology to improve operational efficiency.”  87% said that Operational Efficiency was important compared to 55% they were going to make investments in guest engagement/loyalty. …
The Only Way to Sustainably Grow Your Restaurant’s Sales is through Better Operations
It’s time to return to basics and focus on what works for long-term sustainable sales growth, which is better operations. Nobody wants to hear better operations because they are either delusional about the current state of their operations, or they don’t want to put in the hard work and discipline of focusing on running better operations. …
The Value of Operations Data at Your Fingertips
Operations data are the data points that are generated every meal period in a restaurant that directly affect sales and profitability.  Let’s break it down: Marketing activities remind your customers that you still exist. People come in to eat at your restaurant. You serve them food (operations) They pay and leave either happy or sad, …
Maybe You Shouldn’t Do Checklists
How could paper checklists be bad? Â Paper checklists are bad because people pencil whip them or lie on them. Â We recently conducted a survey of over 100 restaurant owners and managers. Â 94% of respondents believed that their teams weren’t completing their checklists accurately. Which raises the question; why would a sane person have their team …