The Big Brother Conundrum

One thing we see over and over again when we are talking to people about purchasing the OpsAnalitica Platform is the Big Brother Conundrum.

These prospects want to become Big Brother without appearing to be Big Brother? They whole heartedly from every fiber of their being want to be Big Brother.  They want perfection from their teams and their managers because they know that every dropped ball, every blah experience, hurts their brand, their business, and their ability to execute their strategy for the company.  

At the same time they don’t want their employees to feel like they work for a totalitarian company that doesn’t trust them.  The reality is, they are trying to walk that fine line of command and control where needed and autonomy where it isn’t needed.  

It’s a tough line to walk. We have the answer at OpsAnalitica.

Real-time Operations Data which allows you to trust and verify.

When your teams use the OpsAnalitica Platform to do their daily tasks and checklists you get better operations because employees are following a system that guides them through those daily tasks and your locations start to miss fewer controllable things.  The best part is that you capture data about what is really happening in your business.   

This operations data, when analyzed and reviewed tells management what is really happening in the business and allows them to make better decisions and fix issues that they most of the time didn’t even know were happening.

One of our largest clients gave us this quote a couple of years ago. “You keep us from making million dollar mistakes.” We got that quote in regards to a situation this national brand was experiencing where their first solution was to staff 4 more hours a day to address a cleanliness issue. 

Using OpsAnalitica to capture operations data and to crowdsource solutions they got to the root cause of their issue and it was a simple, inexpensive change in some of their locations.  They went from looking at a multi-million dollar increase in labor expenses to a quick cheap fix.

They wouldn’t have been able to get to the bottom of this issue without analyzing photos and operations data being collected by their team members. That is how OpsAnalitica helped them avoid a multi-million dollar mistake based on guesses and not data.    

One of the reasons why your team hates doing checklists today on paper is because they know no one is looking at them or using the data.  Therefore, I might add, they view them as a waste of time when they could be doing other things that need to be done.  Nobody wants to waste their time doing busy work.

When you start collecting operations data using OpsAnalitica then you have this entire new understanding of what is happening and the data allows you to make better decisions quicker.  

Better decisions that impact the team’s collecting the data. You now have a mechanism to figure out what is happening and correct the actual issues vs. guessing and wasting the team’s time. That benefits the teams and the organization as a whole.  

Going back to the big brother conundrum, none of your teams look at your POS system as big brother. Every team member just accepts that money and credit card information and transactions are just too important to not have a system around them. You have never heard a team member griping about the big brother aspect of using a POS.

Operations Management Platforms are capable of collecting the same level of information on team member activities as a POS system is at collecting data about transactions. The data that is collected from the POS is integral in running your business. So is the data collected from OpsAnalitica.  

When you are contemplating moving to an Operations Management Platform, OpsAnalitica being the best choice, don’t get caught in the Big Brother Conundrum. Focus on collecting as much data as possible and your inner Big Brother needs will be fulfilled automatically.

If you would like to learn more about how OpsAnalitica can help you get complete control of your operations, collect valuable operations data to make better decisions. Please click here to schedule a demo.   

Tommy Yionoulis

I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.

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