Instructive checklists use three different tactics to identify issues and instruct the Manager on Duty (MOD) in real time on how to handle the issue correctly. Instructive checklists are so far beyond just sending a notification and hoping that someone on the team handles the problem before it affects customers. Instructive checklists ensure that the team in the store is doing things by the book and increases operational efficiency, sales, and profits.
The problem with notifications is that they assume the MOD knows what to do operationally and they care enough to do it. Instructional checklists spell out clearly to the manager what the issue is and then work with the manager to understand what is happening at the location and can propose some potential fixes to rectify the issue. The OpsAnalitica Platform can follow up with the manager to see which action they took, closing the accountability loop.
Instructional checklists increase sales and profitability by getting issues handled correctly in real-time before they negatively affect customers.
We got the idea for instructional checklists from one of our clients. They use the OpsAnalitica Platform to remind their managers to check on their labor throughout the shift. If the ratio is bad then the manager is asked to explain the overage, whether is it justified, and what actions if any need to be taken. The area manager is also informed so they can follow up if it is needed. This way they can deal with labor overages during the shift vs. finding out about them the next morning from their morning email when it is too late to do anything.
Instructional Checklists merge training, mentoring, and operations together to develop team members in real-time. By presenting management and training resources right on the daily checklist, the managers can learn as they lead. They are constantly provided with the Why behind the tasks that we need them to complete.
Instructive Checklists is another first from OpsAnalitica, the technological leader in the Operations Management space.
“At OpsAnalitica we realize that you need tools that go beyond just asking someone if they turned on the Open Sign or a digital version of your paper checklist. In today’s world where labor is scarce and manager turnover is all too common, it is more important than ever to use technology to continuously train and develop your team so that you can maximize their potential. Gone are the days when you got hired, you went through training, and you were on your own. We don’t have to pull people out of their stores or make them do an online class every time we want to train them. We have the technology to merge operations management and team development into their daily routines. Driving constant improvement across the organization.”Tommy Yionoulis, Co-Founder of OpsAnalitica
I would liken Instructional Checklists to having the best store manager you have ever had in your company cloned and working in every store every shift every day. This is how powerful these checklists can be to the manager’s development and the store’s performance.
Some people hear about Instructional Checklists and think, we already have an LMS. OpsAnalitica is an Operations Management Platform, we focus on managing daily operations and team members, we are not an LMS, but we can interface with your LMS content so you can use the training materials you have already created in OpsAnalitica. Repurposing LMS content is one of the biggest pluses of Instructional Checklists.
In conclusion, Instructional Checklists are the next evolution in Operations Management software, and OpsAnalitica is the leader in this space. If you would like to learn more, we invite you to schedule a Demo by clicking on this link: https://opsanalitica.com/scheduledemo/.