I was recently engaged in a conversation with the founder of an Online Review Management firm, who shared a striking observation. He expressed how numerous restaurant companies were wasting significant amounts of time and money in search of a shortcut or cheat code to increase sales. It seemed that many executives were relentlessly chasing after a secret method to boost sales faster and more discreetly than their competitors.
I discussed this revelation with my business partner, Erik, who astutely pointed out that if such a trick existed, fast-food giants like McDonald’s or Yum would have already discovered it. And that’s precisely the point – there is no shortcut way to increase sales! The only true path lies in focusing on the fundamentals of running better locations.
Returning to Basics
It’s amusing how, in today’s marketing-centric world, the concept of returning to basics resonates across various aspects of life. We often encounter the advice to embrace the fundamentals, to go back to blocking and tackling. It’s intriguing how amidst the multitude of trends and fads, there is an increasing emphasis on ignoring the noise and rediscovering the power of simplicity.
OpsAnalitica, as an advocate for operational excellence, is here to help you return to the basics of running great location operations. We believe that there is no substitute for a strong foundation in order to achieve sustainable sales growth. Let’s explore some compelling real-world numbers from multiple clients:
- Locations that maintain a 75 to 80% OpsAnalitica Completed Percentage, essentially by completing their existing checklists and following their chains best practices, enjoy a staggering 90% higher customer satisfaction compared to stores within the same chain that neglect their checklists.
- Furthermore, these same stores with high OpsAnalitica compliance exhibit higher sales, recording an 8% increase versus a meager 3% for the stores in their chain that overlook their checklists.
The Reasoning Behind the Numbers
These statistics make complete sense when we delve into the underlying reasons:
- Consistently following daily processes and procedures allows you to identify and rectify mistakes before they negatively impact customers. By diligently adhering to checklists, you increase your chances of catching and resolving issues, leading to improved customer experiences.
- High OpsAnalitica compliance serves as a powerful indicator of a robust management team at a location. When managers demonstrate a strong commitment to following best practices and implementing operational procedures, it creates a positive ripple effect throughout the entire organization.
- Good managers who prioritize customer satisfaction are adept at building loyal customer bases. By consistently meeting and exceeding customer expectations, they foster a strong sense of trust and loyalty, ultimately driving higher sales.
- Stores with high customer satisfaction levels naturally experience higher sales. When customers feel valued, heard, and satisfied with their experience, they are more likely to return and recommend the establishment to others. Positive word-of-mouth and repeat business contribute significantly to sales growth.
No Hacks, Only Basics
To all the leadership teams of major chains and franchisors, here is my plea: there is no hack to running better operations or increasing sales. Recognize that those promising shortcuts are merely stealing your precious resources – time and money. Instead of chasing fool’s gold, it’s time to return to the basics.
Implement OpsAnalitica and focus on blocking and tackling. Channel your efforts towards ensuring that your locations genuinely adhere to the best practices of your concept. Witness the remarkable transformation as customer satisfaction and sales soar in a sustainable manner.
In the pursuit of growing sales, it is crucial to realize that there are no cheat codes or shortcuts. Success lies in prioritizing the fundamentals and maintaining a focus on running better operations. Embrace OpsAnalitica as a valuable tool in your journey to operational
To truly understand the power of OpsAnalitica in helping you return to the basics of running great location operations, I invite you to experience it firsthand. Take advantage of our offer for a free demo of the OpsAnalitica platform, where you can witness how our solution can revolutionize your operations, enhance compliance, and drive customer satisfaction and sales. Simply click here to schedule your demo: https://opsanalitica.com/scheduledemo/.