So you are collecting operations data every day, probably every shift, but what are you doing with it?
If you are like most operators you are filing it in a drawer in the GM’s office never to be seen again. But what a waste of time and data. Why go through the exercise if nobody ever looks at the data again? I can tell you that’s how your managers feel.
Just take a step back and look at the data you are collecting in your line checks and pre-shift inspections. Close your eyes and think about it for a minute.
What could you do with that data? How do you think it could affect business decisions is you were able to view this data in usable format over time?
- Could you potentially discover an optimal walk-in temperature to reduce spoilage?
- Could you spot a common trend in your bottom 20% performing locations, or the top 20% for that matter?
- Could you determine that a hung over Saturday lunch staff is affecting sales tremendously?
There’s power in data, just ask Google and Facebook. If you are making decisions while ignoring important data that is available to you, you’re basically guessing. Sure experience and intuitiveness play a role, but data tells the real story.
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