The Numbers Are In – Using the OpsAnalitica Platform Increases Customer Sat & Sales


As the Co-Founder of OpsAnalitica, I am thrilled to share with you the remarkable results we have achieved by implementing our operations management platform in various businesses. When we started this venture, we understood the pivotal role that daily checklists play in enhancing store performance. Based on our real-world experience, we designed OpsAnalitica to be a comprehensive daily checklist platform from day one. Today, we take pride in being more than just a checklist platform; we are an Operations Management Platform that revolutionizes the way businesses manage their field operations.

Appealing to Logic and Common Sense:

For years, we have emphasized the importance of running better operations in numerous blogs and podcasts. We believed in the value it could bring to businesses, but quantifying those results was a challenge. We relied on logic and common sense to showcase the benefits of our platform. However, we knew that to truly demonstrate its value, we needed to gather KPI data from our clients.

KPI Data Analysis:

Over the past nine months, we partnered with multiple clients to obtain KPI data for AI and ROI analysis. The results we uncovered were nothing short of amazing. To provide context, we compared locations within the same brands, segmenting them based on OpsAnalitica Completed %. This metric represents the percentage of scheduled or required checklists completed by each location, with an ideal completion rate of 80% or above. By comparing the best and worst performers, we gained valuable insights into the impact of OpsAnalitica.

Customer Satisfaction:

Stores with the highest Completed Percentage demonstrated Independent Customer Satisfaction percentages that were, on average, 90% higher than stores that did not fully utilize OpsAnalitica. The correlation between high completion rates and customer satisfaction is straightforward. Well-managed stores that excel in daily checklists tend to be cleaner, more organized, and better prepared to execute tasks efficiently. By double-checking everything during each shift, they identify and resolve issues before they affect customers, leading to a higher overall satisfaction level.

Higher Sales:

Perhaps unsurprisingly, we observed a direct link between customer satisfaction and higher sales. Our clients reported a remarkable 5% average increase in sales for dine-in chains with better customer satisfaction scores. This connection is evident and logical: higher customer satisfaction naturally translates into increased repeat visits, higher check averages, and ultimately, more customers. By implementing OpsAnalitica, you can organically drive happier customers and generate higher sales.


The results we have obtained from analyzing KPI data in partnership with our clients are both exciting and affirming. OpsAnalitica’s impact on store performance is profound, as evidenced by the significant improvements in customer satisfaction and sales that our clients have experienced. We have transitioned from appealing to logic and common sense to quantifiable and tangible results.

As Co-Founder of OpsAnalitica, I invite you to consider the immense potential of our operations management platform. By incorporating OpsAnalitica into your locations, you can empower your managers, enhance store operations, and drive remarkable business growth. It’s time to harness the power of OpsAnalitica and unlock the success that awaits your business.

Schedule a demo to see the platform by clicking here: Schedule demo – Predictive Analytics Operations Management Checklist App (

Tommy Yionoulis

I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.

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