Every multi-location operator has checklists, SOPs, and logs, that they develop to standardize their operations across all locations every shift. Having these processes is the only way to set a brand standard, and to provide a consistent guest experience to your customers at every location. The issue operators face isn’t having processes, it is that …
Customer Satisfaction
Customer Service Sucks Right Now & It Represents a Massive Opportunity
It felt like the bad customer service started during the pandemic, but it was somewhat understandable back then. People weren’t working, and the supply chain had been massively disrupted. We were all dealing with unprecedented challenges, so we gave businesses a pass on their subpar customer service. But now, in 2023, the supply chain is …