In the fast-paced world of business, staying ahead of the curve is essential. While many factors contribute to a company’s success, there’s one often-overlooked aspect that can serve as an early warning system for trouble on the horizon: checklist compliance. Daily checklists may seem mundane, but they are a powerful indicator of future trends in …
Operations Management Platform
All-in-one Solutions Vs. Point Solutions: Why Point Solutions are Better.
When it comes to choosing software for your business, you have two options: point solutions or all-in-one solutions. While all-in-one solutions may seem like the obvious choice at first, point solutions like OpsAnalitica can actually offer more value and better results. Here are some key differences between the two: Focus All-in-one solutions try to be …
If Your Location Sucks than Nothing Else Matters
As the title of this blog suggests, if your location sucks than nothing else matters. There are 3 things that every customer wants from every business they patronize: These 3 items are a must-have for every industry from your colonoscopy to purchasing a sandwich and everything in between. To deliver on the 3 must-haves of …
Checklists Make Experts Better and Bad Employees Passable
Atul Gawande in his TED talk stated “Checklists make experts better.” I added and make bad employees passable. My buddy trains retail employees on how to sell and use Fitbits. He was recently at a major big box retailer talking to some employees about their products and conducting some training. One employee wasn’t paying attention …
The Big Brother Conundrum
One thing we see over and over again when we are talking to people about purchasing the OpsAnalitica Platform is the Big Brother Conundrum. These prospects want to become Big Brother without appearing to be Big Brother? They whole heartedly from every fiber of their being want to be Big Brother. They want perfection from …
The Training Conundrum
The Training Conundrum is when an organization launches a new system or program to their employees. They do everything right but they get horrible adoption because they aren’t able to hold their teams accountable to using the new system. They determine, incorrectly, that the reason the system rollout failed is because we didn’t answer every …
What is the Difference between a Suggestion and a System? Accountability!
A lot of managers are frustrated that their teams and their employees aren’t performing to the level that they expect. We’ve all been there, we ask our teams to do stuff, we train them on how to do it, we explain the why behind it, we even give them a due date. Then it doesn’t …
The Complexity Of Modern Operations Is Growing Faster than Your Employees’ Ability to Cope!
Do you remember the late 70’s sitcom Alice? Alice is a waitress at Mel’s diner. I remember that they had a cash register, and wrote their orders on a pad, and put them on a ticket wheel in the kitchen. Mel would yell at the waitresses and they had regular customers etc.. For those of you …
Not all Checklists Programs are the Same
A lot of companies when they start to digitize their operating procedures start off with a simple platform for collecting data. They don’t know what they don’t know yet. They pick a platform that they can use on a tablet or phone to collect data in a simple web form. Examples of these platforms are …
The Why Behind Doing Checklists
One of the hardest things about using checklists is getting people to do them. I’m convinced that the main reason for people not doing them is because they don’t understand the Why behind doing them. Without the Why and understanding how checklists completion impacts the business, customer satisfaction, sales and profits. You have very little …