Mass Customization: refers to a business strategy to manufacture, market, and deliver products and services customized per the needs of individual customers. Mass customization has really accelerated its pace in our lives with the expansion of technology. The ability to order and purchase a product that is 80% the same, which makes it easy to …
Checklists
Checklists Make Experts Better and Bad Employees Passable
Atul Gawande in his TED talk stated “Checklists make experts better.” I added and make bad employees passable. My buddy trains retail employees on how to sell and use Fitbits. He was recently at a major big box retailer talking to some employees about their products and conducting some training. One employee wasn’t paying attention …
Double Checks Save Customer Satisfaction
Checklists are easy to use and the most effective tool that we humans have ever invented for making complex things easier and making work scalable. When most people think of checklists they primarily think of Pre-Checklists because they are the most common form of checklists. The reality is, that there are different types of checklists …
The Importance and Value of Checklists – From the Master, Atul Gawande
I’ve read Atul Gawande’s The Checklist Manifesto. I’ve listened to it. I’ve read it again. I’ve watched his Youtube Videos about Checklists. I’m a GawandeHead which isn’t a real thing, I just made it up #gawandehead. He makes so much sense and he has articulated everything about the power of checklists that I wish I …