We have partnered up with Tattle, a customer satisfaction platform, to conduct an analysis of one of our mutual clients. The OpsAnalitica Platform is measuring operations and Tattle is measuring customer satisfaction. We have been monitoring our client’s performance on both platforms for the last several months and a really interesting pattern is starting to …
Better Restaurant Operations
Area/District Managers Should Stop Visiting Restaurants During the COVID-19 Crisis
I’m writing this in early April of 2020 and I’m setting the stage of the current environment so readers of this blog in the future will understand the situation here in the US at this time. 2/3 + of the US is on mandatory social distancing, stay at home isolation through 4/30/20, restaurants are only …
Digital Checklists are More Important Than Ever To Minimize the Effects of High Employee Turnover
I’m going to do my best to keep this blog short and sweet. Here is the deal: Employee Turnover is at an all-time high but employee tenure is the more important measure to understand. Tenure is how long our employees are staying in their jobs. Because the average employee is staying such a short amount …
OpsAnalitica Beats Paper Checklists and the Red Book
At OpsAnalitica, we were the first to preach daily checklists and their benefits for running better and safer daily operations, improving visibility and managerial accountability using an app. While our competitors were preaching auditing your way to restaurant health, we knew that audits were incapable of driving behavior change at the restaurant level. As we …
The System Your Ops Team Knows It Needs but Doesn’t Want
There is a better way to run multi-unit restaurants, managing an entire chain using daily checklist software in real-time, which provides your Ops Teams with store level visibility and managerial accountability. Plus when restaurants are held accountable to following your procedures, they run better, safer and more profitable locations. Restaurant companies spend millions of dollars …
Real-time Collaboration is the Key to Getting Your Checklists Done Every Shift
Real-time Collaboration is a feature of the OpsAnalitica Platform, it allows multiple team members to work on a checklist at the same time as well as allowing you to start a checklist on one device and finish it on another. It is probably the most important feature for driving checklist compliance that we have released …
High Turnover = Lower Ops Consistency
The number one issue facing restaurant operators over the last couple of year, as told to us by restauranteurs at all levels in the business, is staffing and turnover. It is so hard to find good people to work in your restaurant and to keep them for any length of time. I’m sure you are …
Lack of Team Accountability is Stealing your Profits
If you’re not holding your team accountable for running the restaurant your way, then your employees are running it their way. SHOCKER, they are doing what they think is best (or sometimes easiest for them) and not necessarily what is best for the restaurant. They are typically less experienced so what can you expect? Over the …
Increase Employee Productivity
With the 100% turnover rate in the industry and some of the lowest nationwide unemployment in years, according to Modern Restaurant Management’s Success Survey 60% of restauranteurs indicate that finding and retaining employees was the top area of opportunity in the industry. #3 was attracting/retaining customers. #4 on the survey was optimizing speed and efficiency to …
Creating and Executing a World Class Restaurant Audit Program
Restaurant Audits, OER’s, Quality Inspections are just some of the names that restaurant/hotel chains use to describe their location audit process. The names are different, but the intent is the same, get a fresh set of eyes on the location and measure how they are doing vs. the brand standards. Remember the reason you conduct …