Do you remember the late 70’s sitcom Alice? Alice is a waitress at Mel’s diner. I remember that they had a cash register, and wrote their orders on a pad, and put them on a ticket wheel in the kitchen. Mel would yell at the waitresses and they had regular customers etc.. For those of you …
Ops Excellence
Every Business Has Issues
There is one common denominator between all multi-location operators. Every restaurant company has identified an issue that is bugging them, that is costing them customer satisfaction, sales, profits, or all three. Every successful restaurant company is always focusing resources to address these issues as they identify them. One of the most interesting things that I’ve …
How Are You Implementing Contactless Auditing?
At OpsAnalitica we have been preaching the notion of contactless auditing for years now, but we didn’t used that exact phrase as the whole “contactless” phenomenon is somewhat of a new concept that has been exasperated by the pandemic. In the past we talked about them more in terms of self inspections where location managers …
OpsAnalitica Beats Paper Checklists and the Red Book
At OpsAnalitica, we were the first to preach daily checklists and their benefits for running better and safer daily operations, improving visibility and managerial accountability using an app. While our competitors were preaching auditing your way to restaurant health, we knew that audits were incapable of driving behavior change at the restaurant level. As we …
Lack of Team Accountability is Stealing your Profits
If you’re not holding your team accountable for running the restaurant your way, then your employees are running it their way. SHOCKER, they are doing what they think is best (or sometimes easiest for them) and not necessarily what is best for the restaurant. They are typically less experienced so what can you expect? Over the …
Using Daily Checklists on the OpsAnaltiica Platform as Field Team Force Multiplier
The traditional field structure in multi-unit restaurant organizations starts at the restaurant level and goes to an Area Mgr or Director, eventually rolling up to a VP of Ops and COO. For bigger organizations, there is obviously going to be more layers of management between the store and top people. The person with the hardest …
The OpsAnalitica Way – The Secret to Running Better Multi-unit Operations
Introduction OpsAnalitica is a restaurant Ops Excellence platform that makes it easier to manage multi-unit restaurant organizations. With the OpsAnalitica platform you are able to script out the perfect shift from a guest readiness, food quality and safety perspective. Most importantly, you are able to hold your teams accountable to executing your plan. We know that …