Nothing drags morale down more than repetitive, mundane tasks that don’t seem to have any value but have to be done constantly and consistently. In the healthcare world, some of these tasks are unavoidable—but they don’t have to be burdensome. Odds are, every one of your employees has at least one list to manage. Maybe …
Healthcare
Keeping Track of the Little Things
A healthcare provider has many checklists to keep up with—and not just big ticket lists like regulatory compliance, patient safety, treatment plans, and claims backlogs. Lists for the mundane day-to-day items that have to be done efficiently and accurately. And while the big lists may get all the attention, it’s the little ones that can …
Keeping Regulatory Agencies in the Know
There are a lot of regulatory bodies in play when running a healthcare business, and keeping them happy (and you compliant) is toward the top of your list of priorities. But it doesn’t have to be top of your list in effort and difficulty. The information agencies like CMS, OSHA, and the companies who make …
The Universal Appeal of Clean Sheets
Ever check into a hotel room, possibly after a long day of travel or work in a town far from home, only to find that your sheets are dirty and you don’t have any clean towels? Outrageous, right? You probably called the front desk before you even tried to get comfortable. You might have even …
Automation – It’s Not New Anymore, It’s Standard Practice
Automated processes aren’t a new way of doing business. We’ve long been accustomed to having repetitive tasks managed by systems that don’t require a high degree of human intervention. Not only do they lower overhead and increase efficiency, but they help protect our valuable human assets from losing their minds by repeating the same simple …
Leveraging Compliance Responsibilities to Improve Your Healthcare Business
Compliance. It’s a less-than-inspiring word. For many, it sounds onerous and tyrannical. Do this, or else. At the very least, it represents red tape and fiery hoops to jump through to conduct business. If you’re involved in providing healthcare, especially if you’re contracted to provide services to Medicare or Medicaid members, you know this word …
Cloud Computing and How It Can Enhance Healthcare Regulatory Compliance
Cloud technologies, or the discipline of cloud computing, have revolutionized organizational workflows and processes. These technologies have completely changed the landscape and trajectory of how organizations manage different functions as well. More specifically, cloud computing can enhance healthcare regulatory compliance measures. Healthcare organizations, both small and large, must follow and comply with differing healthcare regulatory …
The Top Reasons Managers Don’t Do Checklists
Most managers, experts, and employees would agree that checklists help them be better at their jobs. Yet 80% of checklists don’t get completed on schedule unless upper management is constantly riding the teams to get them completed, which is not easy to do. What is worse, when the checklists do get completed, the majority of …
Checklists Make Experts Better and Bad Employees Passable
Atul Gawande in his TED talk stated “Checklists make experts better.” I added and make bad employees passable. My buddy trains retail employees on how to sell and use Fitbits. He was recently at a major big box retailer talking to some employees about their products and conducting some training. One employee wasn’t paying attention …
The Training Conundrum
The Training Conundrum is when an organization launches a new system or program to their employees. They do everything right but they get horrible adoption because they aren’t able to hold their teams accountable to using the new system. They determine, incorrectly, that the reason the system rollout failed is because we didn’t answer every …