It’s called Customer Success, and it’s going to be one of the major forces—perhaps the overall #1 driver—that will reshape the cloud-computing industry in 2018. Bob Evans Bob Evans recently wrote a great article in Forbes about Customer Success and how it is one of the biggest drivers for cloud companies. I highly recommend that …
Better Restaurant Operations
Finding, Hiring, and Keeping Great People Identified as Number 1 Restaurant Management Issue
We recently asked our email list of over 9,000 recipients “what was their biggest restaurant operations issue?” The unequivocal 1st place answer was: Finding, Hiring, and Keeping employees. Which sucks for me because I don’t have a magic solution to this issue, especially one that I can make money on. To be a service to …
Common Mobile Ordering App Mistakes
I’m one of those people who like to order ahead on an app and pick stuff up and bring it home. I’ve got two very frustrating stories of trying to do this recently and one great experience. In this blog I will outline what I was doing and the things in those experiences that were frustrating …
Filling out vs. Completing Checklists (there’s a big difference)
Pretty much everyone that we speak to tell us that they do checklists daily, every shift, in order to get their restaurants ready to serve guests. About 80% are doing them on paper. Of those 80%, 94% believe that they are getting pencil whipped. Meaning that they can tell someone simply filled out the checklist …
Audio Blog – Grow Restaurant Sales Through Better Operations
Below is the audio version of our very popular blog, The Only Way to Sustainably Grow Restaurant Sales is Through Better Operations. Subscribe to our podcast Order Up – The Restaurant Ops Show on SoundCloud, iTunes, Stitcher, and Tunein.
Audio Blog – Interview with Ryan Gromfin The Restaurant Boss
The first Order Up – The Restaurant Ops Show interview is with The Restaurant Boss, Ryan Gromfin. Ryan has vast experience in the industry and helps thousands of restaurant operators on a daily basis run better restaurants. He’s a great interview. Check it out below. Subscribe to our podcast on the popular services: SoundCloud, iTunes, …
Audio Blog – 5 Tips to Writing Better Line Checks
Below is the audio version of our popular blog, 5 Tips to Writing Better Line Checks. Subscribe to our podcast Order Up – The Restaurant Ops Show on iTunes, Stitcher, and Tunein.
Reducing Food Costs and Running Safer Restaurants with Checklists
Back in February we did a webinar with Ryan Gromfin, The Restaurant Boss, entitled Reducing Food Costs and Running Safer Restaurants. This is a straight training webinar on how to use restaurant checklists to run better operations and increase profits. Ryan is a cool dude and we kept it light with real world stories and …
How to Implement Management by Checklist with follow-up in your Restaurants
Management by checklist is exactly what you think it is; it is the art of managing your restaurants by using short, focused checklists to ensure that the most important operational details aren’t missed on a shift-by-shift restaurant-by-restaurant basis. The practice is modeled after airplane pilots and their use of checklists. Checklists work, plain and simple. …