Customer Service Representative
We are hiring customer service representatives to manage customer queries and technical questions.
About the company
We’re always looking to bring the right person on the bus whether we’re actively or passively hiring.
We are a results driven organization. We don’t care where you work, when you work, how much you work as long as the results and productivity required out of your position are attained. We offer an unlimited PTO policy to give everyone the flexibility to unplug and recharge as necessary.
Check out the roles below and reach out if you are interested in discussing any in particular.
We are hiring customer service representatives to manage customer queries and technical questions. You will also be asked to process orders, modifications, and escalate issues across a number of communication channels. To do well in this role you need to be able to remain calm with customers, be able to multi task and have a desire to deliver a great customer experience.
We are hiring customer service representatives to manage customer queries and technical questions. You will also be asked to process orders, modifications, and escalate issues across a number of communication channels. To do well in this role you need to be able to remain calm with customers, be able to multi task and have a desire to deliver a great customer experience.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer questions
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Qualifications
- Ability to stay calm when customers are stressed or upset
- Comfortable using technology
- Customer service experience
What’s in it for you?
- Work from anywhere, wherever that may be (we were doing it before it was cool)
- Experience the inner workings of a bootstrapped start up, think of it as an MBA
- Close knit team working together to achieve mutual success
- Competitive salary + bonus
- Home office and health insurance allowances
- Unlimited PTO policy
If you are interested in learning more about the Customer Service Representative role please email info@opsanalitica.com, include a link to your Linkedin profile and we will get back to you in a timely manner.
