If we are honest with ourselves, not everyone of our location’s management teams are created equally. We have some management teams that do everything by the book, they rely on systems and processes and they execute at a very high level. They do not operate this way because someone is watching them but because they understand that they will be more successful if they do. Let’s use the Pareto Principle and say that these great management teams represent 20% of our total management teams.
Then we have the remaining 80% of our management teams. They bridge the gamut of really good teams to our worst teams and everything in between. The problem that so many management teams face is how do we build systems and processes that equally apply to the best and the worst teams?
How do we build systems that help coach the worst performing teams and simultaneously don’t get in the way and slow down our best teams?
The answer to that question is, we don’t.
We build systems that are onerous and painful for our best teams and do a poor job of coaching and building our worst teams. We build processes that live in the middle and are ineffectual at best.
OpsAnalitica has solved that problem with our Adaptive Checklists. With Adaptive Checklists we are able to create checklists that recognize at the location or team member level who is completing it and knows their history of work and can adapt the checklist to meet their needs.
Imagine a world where your best locations are able to work critical only checklists incredibly quickly because they have shown over time that they do a great job completing the checklists accurately and providing appropriate feedback when they encounter issues.
Essentially, for your best management teams their checklists act as simple reminders of the most important tasks for safety and customer readiness.
Now, let’s explore how these adaptive checklists morph for those locations that require more help. These checklists:
- Can require more photos
- Provide more training and coaching right in the checklists
- Explain the why behind certain checks
- Incorporate access to all of your relevant training materials in the checklist.
- We can even quiz the teams in these checklists to see how they are retaining training concepts.
These are more one-on-one training sessions than checklists. Most importantly, like all checklists in the OpsAnalitica Platform, they are SMART. So you can have one checklist that conforms to every scenario you are looking to address.
Intelligent Checklists are the biggest differentiator between OpsAnalitica and our competition. We are able to create one checklist that conforms to all of your businesses needs, all the little differences that happen between locations and teams.
Our competition cannot create Intelligent Checklists, their solution is to create multiple checklists for every scenario which is fine when there is just one scenario but that never happens. If you really think about all the little differences between your locations and teams, the list gets very very long really quickly.
Differences between locations and teams:
- Location Differences: Trad vs. Non Trad, Equipment, Lanes, Registers, Bathrooms, Parking Lots, Patios, building design, etc..
- Offerings: menu items, test products, different services provided
- Technology: POS, WiFi, Tablets, Network.
- Teams: Certified Managers, Engaged vs. Absentee Franchisees, Above Store Leaders, Staffing Market.
If you have to build a different checklist for every scenario your locations and teams might encounter that greatly complicates: reporting, administration, maintenance, changes, etc..
That is why in the past people just dumbed down their checklists to be the lowest common denominator. We don’t have to do that anymore, we have the technology and the flexibility to build Intelligent Checklists that are intuitive and can conform themselves to the location and the people who are completing them providing the person completing the checklist with an experience tailored to their needs at that time.
I invite you to come and check out a demo of our Adaptive Checklists and see how you can customize your checklist experience to help every team member to be their best.