We posted a blog two days ago, The Ugly Truth about Dirty Restaurants and Yelp, and it has generated some very passionate comments about Yelp and the people who were apparently sickened by the restaurant. The original article that the blog is based off is from the Food Poison Journal.
I don’t own a restaurant or manage one at this time, so I am disconnected from Yelp reviews as a business owner. I do travel a lot and use Yelp to find restaurants. I pay attention to the star rating, and I read the top 10 or so reviews and make my decision based off of that, so that is my connection to Yelp.
We’ve heard rumors; I can’t prove any of this, about Yelp strong-arming restaurants to advertise with them and even promising to remove bad reviews if you become a paid customer. I’ve also heard that people will place phony reviews to hurt their direct competitors.
We need to hear from you about Yelp – but to be heard you need to follow the rules for commenting:
- Keep you comments to experiences that you have had directly with Yelp and Yelp reviews.
- If you were able to fix the situation – post what you did to fix it so that it can help others.
- Keep the cursing and the direct naming of names of people or other businesses out of your comments.
If you follow those rules, we will post your responses.
Here is the question: What is the deal with Yelp?