Pretty much everyone that we speak to tell us that they do checklists daily, every shift, in order to get their restaurants ready to serve guests. About 80% are doing them on paper. Of those 80%, 94% believe that they are getting pencil whipped. Meaning that they can tell someone simply filled out the checklist …
Due Care
Don’t Neglect the FOH
I’m sure you have experienced this a million times…. I’m going to share a story from my days at bartending in a very busy mountain town. Spring break was one of the busiest times of the year. Two-hour waits for dinner and up to an hour wait for lunch. No real break between the shifts …
What does the Ford Pinto have to do with restaurants?
Do you remember the Ford Pinto Case from the 70’s? Ford Pintos had a flaw in their design, and if they were hit in a rear-end collision at a speed greater than 20 mph the fuel tank could rupture, and there could be a fire. Unfortunately, several people were killed in accidents because of this …
Fighting Norovirus with OpsAnalitica
There is no medical cure for Norovirus; if you contract it you simply have to ride it out. That doesn’t mean that there isn’t anything you can do as a multi-unit restaurant manager to protect your restaurants, brand, and profits. With Norovirus, the best offense is going to be a good defense. Here are some …
Feds Subpoena Chipotle’s Documentation
The Denver-based chain was served with another subpoena on Jan. 28 by the U.S. Attorney’s Office for the Central District of California requiring Chipotle to produce documents and information about the company’s practices at all restaurants system wide. click here to read full article I don’t think you have to be a legal genius to see …
E-coli, Norovirus, Food Safety, and Checklist Resources
Part of our responsibility is to provide you with content and tools to help you run your business. This blog post will contain links to other resources that we have found on E-coli, Norovirus, and General Food Safety issues. If you know of some other great tools, please add them in the comments and we’ll …
Food Safety Concerns Among Consumers Increase
Just this week I came across the above graphic and an article out of QSR Mazazine citing a national study that showed 74% of consumers expect better food safety. The same study also found “that while a slight majority (53 percent) of U.S. consumers say that their level of concern about food safety has stayed …
Restaurant Checklists are like Condoms
Restaurant checklists are like condoms; nobody wants to use them, but they work. I recently read the Checklist Manifesto by Atul Gawande, and he articulated perfectly everything that we have been preaching here at OpsAnalitica and so much more. Please enjoy some paraphrased quotes from the Checklist Manifesto. 1. Here, then, is our situation at …
Chipotle’s Woes Could Happen to Any of Us
A couple of years ago I met with a Chipotle Director to show him the Inspector app of that time. My hope going into the meeting was that he would have been so blown away that he would have walked us into the VP of Ops office. He didn’t, full disclaimer, he wasn’t officially speaking …
Due Diligence and Due Care for Restaurant Managers
I believe that the hospitality industry should adopt Due Diligence and Due Care as management concepts that we fully embrace and implement into our business processes. Due Diligence and Due Care are words associated with investing, and contracts. In my last position working in cyber security, those terms were defined as: Due Diligence: Identifying …