Introduction OpsAnalitica is a restaurant Ops Excellence platform that makes it easier to manage multi-unit restaurant organizations. With the OpsAnalitica platform you are able to script out the perfect shift from a guest readiness, food quality and safety perspective.  Most importantly, you are able to hold your teams accountable to executing your plan. We know that …
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Creating and Executing a World Class Restaurant Audit Program
Restaurant Audits, OER’s, Quality Inspections are just some of the names that restaurant/hotel chains use to describe their location audit process. The names are different, but the intent is the same, get a fresh set of eyes on the location and measure how they are doing vs. the brand standards. Remember the reason you conduct …
The number one metric driving cloud software is…
It’s called Customer Success, and it’s going to be one of the major forces—perhaps the overall #1 driver—that will reshape the cloud-computing industry in 2018. Bob Evans Bob Evans recently wrote a great article in Forbes about Customer Success and how it is one of the biggest drivers for cloud companies. I highly recommend that …
Finding, Hiring, and Keeping Great People Identified as Number 1 Restaurant Management Issue
We recently asked our email list of over 9,000 recipients “what was their biggest restaurant operations issue?” The unequivocal 1st place answer was: Finding, Hiring, and Keeping employees. Which sucks for me because I don’t have a magic solution to this issue, especially one that I can make money on. To be a service to …
Emails Stink – Tasks Rule
How many emails do you get a day? The average worker receives about 80ish emails a day and sends around 30. Email was originally invented to get rid of paper interoffice memos. It has obviously morphed into so much more than that, it has become so ubiquitous in our lives that most of us can’t …
Common Mobile Ordering App Mistakes
I’m one of those people who like to order ahead on an app and pick stuff up and bring it home. I’ve got two very frustrating stories of trying to do this recently and one great experience. In this blog I will outline what I was doing and the things in those experiences that were frustrating …
Tom Missios – Restaurant Consultant From The Great White North
In this episode, we interview Tom Missios, a restaurant consultant specialing in helping his client’s implement systems and controls, menu engineering and social media. We talk about Tom’s career and what he is seeing happening with his clients. If you would like to check out Tom’s website, go to erestaurantconsulting.ca/
Denver’s Music & Art scene
In this interview, we speak with Allison Housley, co-owner, of Sputnik Denver. Sputnik has been at the heart of the Denver music and art scene for over a decade. Learn more about Sputnik here: sputnikdenver.com/. Listen to the full interview below and stay tuned for the funny story at the end.
Interview with Chef Keith Jones – Renaissance Man
This is an interview with Chef Keith Jones. Keith and I have known each other since 1994 when I worked with him at The Metropolitan Club in Englewood Colorado. This is a great interview with Keith who has done and continues to do a little of everything in the hospitality business. We touch on the …
How Mobile Text Coupons Improve Customer Loyalty and Boosts Sales
This blog post is by our guest blogger, Ken Rhie, CEO of Trumpia. It’s a great article on using digital coupons to build customer loyalty and boost sales. How Mobile Text Coupons Improve Customer Loyalty and Boosts Sales More and more companies are realizing that sending coupons to your customer’s mobile phones is a game changer. …