If you are a restaurant manager responsible for one location or thousands of locations, then you need to keep reading. Is running restaurants getting harder? Profitability is being squeezed from every direction. From $15 hr minimum wages, increased competition, commodity prices, and technology to name a few. When I came up in the industry in …
restaurant technology
The Hidden Benefit Of A Consumer App
I heard an ad on the radio today for Subway’s new app. It’s another app aimed at making the dining/user experience better at Subway. There are a ton of apps being developed in the industry right now in this space. Interacting with the customers in a digital way to make things quicker and easier thus …
Using Data to Make Hiring Decisions
I caught an article on Hospitality Technology talking about restaurants using data to make hiring decisions. The article, Hiring Seasonal Millennials: How Restaurants Can Rely on Big Data to Build a Better Workforce, suggests rather than the traditional hiring methods of scanning resumes and gut instinct that restaurant managers should look to data to take the …
The Customer Experience & Mobile Apps
I saw an article on the Missouri Restaurant Association website where SmartBrief talked to Maya Mikhailov, chief marketing officer of GPShopper. She brings up some great points around restaurants and retailers using data and apps to interact with customers. Data is being used all over the business to help influence decisions and drive sales. Here are some …
Yelp responds to critics
On May 22, 2015 we wrapped up a blog series on Yelp. Click here to read the wrap up post. As a Yelp user I recently conducted a search for a restaurant in West Palm Beach and I saw this new message, starting with “Your trust….”, from Yelp right below Recommended Reviews. I clicked on …
Prices Are Starting To Rise
A couple of interesting stories came out today in the restaurant industry. One, which is not such good news for Subway, being that Jarrod’s house got raided this morning in connection with an investigation into child pornography. That will certainly bring on some unexpected brand damage. The other being that Starbucks is raising prices on …
More Tech Is An Expectation From Consumers
NRN.com posted an article highlighting early results from a survey currently being conducted by Technomic out of Chicago. The survey focuses on how certain restaurant brands are performing as it relates to using technology to better the consumer experience. The four categories the survey focuses on are; loyalty programs, free WiFi, online ordering, and mobile …
Operations, Data, & Reporting in Restaurants Part III
Thank you for following this blog series on restaurant operations, data, and reporting. Â In Tuesday’s post, we discussed BOH data collection and what items you could be tracking that could help you improve operations and run more profitable businesses. Â To read Tuesday’s post click here. One last thought on BOH operations data collection. Â A lot …
Operations, Data, & Reporting in Restaurants Part II
Yesterday we explored the importance of operations data, different ways to capture operations data, and where it could be used to make better decisions. If you didn’t see, yesterday’s blog post clicks here. A quick summary of yesterday’s post, the restaurant industry needs to be collecting and analyzing operations data with the easily available register and …
Operations, Data, & Reporting in Restaurants
This week we are going to be doing a deep dive into restaurant operations, data, and reporting in the industry. Â We are going to be exploring areas of the restaurant business where operators could be collecting more data, what that data could tell them, and strategies to collect data. The restaurant industry as a whole …